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  • I ordered around 10 minutes after 4am for a smoothie in the drive through. The person in front of me had ordered food and smoothies so I assumed I'd have to wait maybe no more than 5 minutes than usual. I assumed wrong. 25 minutes later, (15 of those minutes was waiting at the window for the person working to provide me the smoothie I ordered. I actually left the drive through and got gas for my car. When I returned, it still took an additional 5 minutes to get my smoothie) Now, I am not upset at the employee. I want to make that very clear. He was doing his job. Its not his fault he was working ALONE, taking all orders, cashing people out AND making all the food and drinks. With that being said, I have issues with this. 1. I don't care how "safe" the location may be. It isn't safe for a person to be working in a food and beverage setting by themselves on a graveyard shift in Las Vegas. Period. 24 hour places have been robbed with far more people working, having one person working makes it even easier for a desperate criminal to rob and injure that one employee. 2. I can understand a business trying to save money by understaffing a shift, but when you're putting one person responsible for so many facets, you're making your company look like a bunch of cheap bastards who don't care about the well being of their employees or the service they provide. 3. A multi-million dollar company doesn't need to save money by over working a person in a very unsafe situation by leaving him to run the place alone. What kind of image do you think this leaves for the customers who've made this company those multi-millions? 4. I go to tropical smoothie for the 24 hour convenience since I also work well into the early mornings. However, it's only because they're aren't 24 hour Jamba Juice locations. Because of this, I'm more than willing to wait until Jamba Juice opens in the morning than continue bringing my business to tropical smoothie. I know the loss of my business isn't some big deal. But I do have a loud mouth and I will be making sure everyone I know is made aware of this.
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