When we first signed my husband said he would only get the alarm system if we could have a key fob for free to arm and disarm the house. At the time I didnt have a smart phone and wanted a way to do it other than right when I walked into the house. They ended up charging us for the key fob...
About 30% of the time when I go out back it won't say the backdoor was ever opened.
Once my husband and I were at work and it said backdoor opened at 3 yet the alarm was set and didn't go off. Then it said backdoor closed at 545. My husband got home and opened the garage at 550. The house remained armed all day. Once the alarm company was informed of what was going on they came out and replaced the backdoor sensor and we received a second key fob for free.