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  • I really don't want to be negative but I use to love Kneader's. Their prices went up and the customer service and efficiency has lacked over the year. If the prices increase well so should the service and quality. I spent 15 mins waiting for my food behind one car and an almost empty dining room inside. When I got to the drive thru window the staff worker told me how much the food was and I was baffled. He responded "yeah they increased the prices". I didn't know how much the panini was because it wasn't listed on the drive thru menu. I could have gone to a non-drive thru restaurant and would of had paid similar prices or cheaper with customer service. Basically, it would of costed around 30 dollars for 2 people for two sandwich combos!! I was speechless at first and I said I really do not wanna pay for that especially having waited for 15 mins almost 20 mins at this point. He didn't know how to handle the situation and there was no supervisor around. He just said well we already made the food with no apology for the wait. We just left after saying we are not going to pay for this experience. I have no reason to come back to pay 15 dollars for a sandwich combo for a 20 min wait.
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