We love staying at Red Rock Casino yet we had the worst experience yesterday for breakfast at Grand Café. We arrived 10 am. We were seated quite fast ( my fiancé is a President member) yet we waited at least 30 min for any service for drinks. Our waitress was not even remotely in our area for 30 min. We tried to get the attention of our waitress but she motioned from afar three times ' be right with you' but made us wait longer while she chatted with the bar person. The food we waited for a further 30 min and my fiancé was running late for his appointment with his family and had to leave. One hour in total .. no food. The El Salvadoran born bus waiter was very kind though as he made sure that we were ok for drinks (after they eventually came). Our waitress came up and tried to tell me management is responsible for the kitchen delays. Yet in my experience in hospitality the waitress should be hustling the cooks to hurry. To top off everything our waitress haphazardly handed me a piece of paper (the bill) without a pen to even sign the bill with.
I understand restaurants have bad days but I hope for them this isn't the standard way of running their business.
Everyone there waited for ages for their food., not just us. The place felt chaotic and they really need to get their act together especially being a part of a great hotel. Grand Cafe does the Red Rock Casino no service.