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  • Overall they do well, they filled prescriptions in a timely manner with basic efforts from me. But warning... they think they know what you want without asking. This caused problems with: 1) They said two generic medicines were the same when one was strongly contraindicated for the specific health condition. These are heart valve problem medicines and giving the wrong one will cause problems. The person answering questions said that the medicines were the same, when I said no they are not (per Mayo cardiologist as well as backed up by research studies on the internet), they handed me to the pharmacist who again said the medicines were the same. So understand your medicines and check what they are really giving you. 2) We were out of pocket so were filling our prescriptions here. When the new year started we were paying co-pays again so transferred some of our prescriptions to another pharmacy that was cheaper. Several weeks later, I dropped off a paper prescription with them and was told it would be ready the next day. When I returned, they had not filled it (nor ordered the medicine) because according to them I was transferring all my prescriptions to another pharmacy. So make it clear what you want them to do and get their confirmation they are doing that and not deciding you really wanted something else you were not telling them about.
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