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| - Remember in "The Big Lebowski" when Walter says to Larry:
"Larry, do you see what happens when you **** a stranger in the ***?"
Well, I am that stranger....lets see what happens:
~The Good~
In a clean, convenient location, this place offers a great one-stop option for all medical imaging needs. The staff were attentive and immediately helped me when I came in for a general check on my side. Once again, good service all around, no issues wit that.
~The Bad~
SO... I am at work yesterday and my fiance calls me. Bill in mail. Its not from SMI. It's from a collector. They are "demanding payment" of $48.79. Thats right....SMI sent me to collections for not even $50 bucks, and to top it off, I was never made aware of the balance. It's been over 3 months since the procedure was done. At the time, I provided my address, phone number and insurance carrier on that not-so little patient card they had me fill out for 30 minutes.
WHY...WHY would you collect my phone number and contact info if you are not going to call me to alert me to a billing issue? Even more of concern is why you wouldn't mail or contact me before SENDING ME TO COLLECTIONS!? I pay my bills...and now I get a collections in the mail for less than a carton of smokes?
~The Downlow~
Customer Service...This boils down to having good customer service. As a customer service rep myself, I know personally that if I had a client whose account went not only delinquent, but into collections, and I never bothered to advise them....I'd be in line at a local job bank. The ridiculous notion that this is the case...is just unfathomable to me.
I am not sure what the original balance was, or how it even occured. Aetna never advised me an amount was over-due...and certainly I wasn't sent anything either. Obviously this will baloon if not paid. I will pay it, but not before reaming the office manager when I get the chance to. It is this office's fault on not advising me of the balance due...and if they say "oh XYZ in accounting should have followed up with you....blah blah blah", I will probably lose all my hair as I keep myself from blowing up like Pompei.
They get 2 stars for their nice office and relatively good reps working with patients....but thats me being nice.. Adios SMI, see if I use you again. All for a measily $48.79 that you could have advised me on...But nope... Not going back, and I suggest you do not either.
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