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  • The service we received from First Impression (Gilbert location), from our initial contact with salesman Adam to installers Miguel and Isaac, was superior. All of our many questions were addressed upfront in several visits to the showroom as well as a home visit by Adam to show us additional samples, answer more questions, give us an estimate, and take measurements. Installation of the iron entry door, which occurred three weeks from the signing of the contract, went beautifully. We received a courtesy call prior to installers' arrival, and they were prompt, polite, respectful, cheerful, clean & meticulous in their work. The morning after installation, we discovered that our keys did not work in one of the locks, so we scheduled a return visit to repair the broken lock. It was repaired within a week, which was fine since there are two locks on the door so we had another lock available to use. The price of this door came in well below an estimate we got from another door company for a similar door that did not have the possibility of a screen option, which was one of the reasons we wanted a new door to begin with. We love our Bristol door with the screen option. The door's functionality is matched by its excellent quality and good looks. It transformed the look of the entire front of the house. We also received two follow-up calls from First Impression to ask if we had any questions, problems, or feedback. The company has been--well--impressive! We will definitely use them again in the future if the opportunity arises.
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