Granted everyone raves about this place , not everyone's experience will be the same. I go to a different place for my nails but I heard good things about this place from yelp and my boyfriend who occasionally gets a pedicure from here. Since we were next door at Costco my sister had mentioned she had wanted to get her nails done for her birthday so I recommended that we go there when we were done.
Upon arriving we signed in and waited for our turn. I decided to change the polish on my nails so I signed in for both of us. We waited about 5 min and they took me first so I got my polish changed. A few minutes later a different girl had seated my sister and started on her full set. She placed the tip on and started to cut them and then said a different girl would finish and left her sitting there. I don't mind that u needed to leave early she should have just waited for someone to complete the job one time. As I got up from the nail dryer I saw her siting there and asked what's going on. The nail tech next to her said she would finish as soon as she was done with the job she was doing but didn't and started on a pedicure. Meanwhile my sister has been waiting at least 15 min meanwhile the guy there was going to start on someone else when he noticed that she needed to have her nails finished. So he took her and finished them and then she has to go to a third person for the paint and design.
I'm rating it 2 stars based on there service. Granted we did come in at 5 pm and they close at 6 but they were still taking walk ins well after we came in. The wait wasn't the issue for me. I don't mind waiting just don't have us sit down and then wait for someone to come finish the job. I would have rated 1 star but they offered me water. I'm glad my nail tech is private and I don't have to come to nail establishments like this.