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| - Boarded my English Mastiff here over New Year's. They're closed on Sunday, so even though we got home on Sunday, we had to leave him here another day (and pay for another day) because we couldn't pick him up until Monday morning. He got a complimentary bath with his boarding. When I did pick him up, once I got him in the car I noticed a very pungent, musky odor. Couldn't figure out what it was until I got him home the smell was so bad I had to leave the car windows open to air it out. He had a greenish "material" on the underside of his tail and around his butt. I tried to clean it off. Let him outside and he had watery diarrhea. I called them and asked why the stinky green stuff wasn't noticed by their groomer. They said he did notice it and figured he had "rolled in something". They didn't clean it all off and sent him home that way. It was anal gland secretions, and I'm thinking why a groomer, working at a veterinary hospital wouldn't recognize that and go grab a tech somewhere (they're all over the place) to have them take a look. I had to bring my poor dog all the way back over there, making me late for work, for something they never should've sent him home with. They did express his anal glands, but brought him out to me still stinky and leaving oily green stuff where he was sitting in their lobby. I asked the gal behind the counter "what is this", she tried to tell me it was soap. I asked for a tissue and wiped it up, showed it to her and asked "does this look like soap? Would you like to tell me if you think it smells like soap?" They AGAIN took him back and cleaned him off. Then prescribed anti-diarrheal medication as they noticed he had bad diarrhea while he was back there. I will never board my dog here again.
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