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| - How to not keep customers
These guys totally screwed me, and that wasn't the worst part of it. The worst is that they didn't try to fix it or care whether I was satisfied.
I had a big event coming up where I was going to sell my apparel. So I ordered 32 jackets and 30 hoodies to be screen printed. When ordering from Jakprints, if you need to have your order by a certain date you can specify and agree to pay any potential rush fees. Well I needed these by a certain date and specified it.
So anyway, my jackets arrived in decent time, but every single one of them was printed upside-down. I was, of course, panicked and upset as my event was coming in a couple of days. I double checked my files and the proof that Jakprints sent, which were fine. I told Sara Lessman of Jakprints about the problem, and even said I was willing to possibly keep them if I could get discounted for the mistake.
She offered me $90.56. Ninety dollars and fifty six cents. I paid about $1200 for the jackets, so that covers the sales tax. My other option was to return them and they would send me 32 new jackets with the right print. But the event I ordered them for was in a couple of days.
That, coupled with the insulting discount they offered, drew the line for me with the jackets, and I ended up requesting a refund instead of a reprint.
Wait, it's not over. I also ordered 30 hoodies from them too, right. So... they printed these hoodies right side up, I really liked them, but they were late. They didn't ship them until after the event I ordered them for! I double checked my order to make sure, and wrote them an email complaining about this, but they never replied. They never replied to me, the unhappy customer, that's a good way to keep business.
Two things to note: One, I had been a customer with them already for 3 years, giving them thousands of dollars in business. Two, I haven't been a customer since this happened, which was about a year ago.
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