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| - UPDATE: I like how the response from Rick says I can call to speak to him about the issue. Never mind the fact that I called and left a message with a manager a week ago and have yet to hear back. So I will have to have this conversation publicly which is probably good because anyone considering doing business with the dealership should know what they are getting themselves into.
So Rick, you don't have a record of oil change or tire rotations because there is no way I'd subject myself willingly to your service department if I did not have to. I've only brought the car in for recalls and to address the tires and swaying. There were several recalls, though some may have been fixed on the same visit. I've had the car serviced elsewhere for routine maintenance.
I know your statement about the car needing to be there to order parts was not true because I received a letter directly from Ford stating that you should have received the parts on hand to perform the repairs which were needed for EVERY 2013 Escape, not vin specific. Regardless, your service advisors should probably check that parts are in stock and ready when a customer arrives for a scheduled appointment. Dave did not need my car to be in front of him to get the information to order the parts. He could have asked me what my vin number was. Heck, my info is on record at your dealership, he didn't even need to ask or see the car. He could have looked it up, checked that the parts were in stock and then actually acknowledged that he knew why I was there. But he didn't because that's not how you operate. You know because that would be efficient and good for your customers. Appointments mean nothing and there is no preparation for them beforehand.
As for the tires. I may not be taken seriously because I'm a woman but I'm pretty damn smart and I know that even without a rotation no tire should go completely bald within 10k miles. I am not drag racing, heck they aren't even the drive tires. These are rear tires. I am a teacher, a 30 year old mother with two children two and under in my backseat. I can submit my All-State drive wise monitoring record to prove I am a normal, even slow cautious driver. There is no plausible explanation for why my car burns through rear tires every 10k miles other than that there is a serious problem with the car. The front are in great shape. So even if I had rotated them at 7k miles as you just suggested the rear tires were already 70% bald at that point! So tell me why my front tires that have 22k miles on them are totally fine and look to make it another 22? You know that's not normal. Doesn't take a rocket scientist to see the problem there. When talking to Dave about it he said if it were him he would buy nicer tires. So what does this tell me? A) Dave thinks Ford puts shitty stock tires on their vehicles B) Dave doesn't understand that the front tires are fine so it's not the brand that's the problem- it's the car C) he provided me paperwork from Ford that suggested they would not cover anything if I had replaced the stock tires with something else so he wants to screw me when this happens again in 10k miles! This isn't right, it's not even slightly normal for any tire but a drag tire. Yet no one will acknowledge it. I will be following up with Ford directly.
And one last thing. When I returned to get my car Dave had gone home for the day. He left my keys with Rosy. I went up to her and said I was there to get my car. She asked my name, got a strange look on her face and handed me the keys. I asked where my car actually was and her exact reply was, "Dave said to just give you the keys and walk away". That's great customer service! I am so beyond disgusted with you all. Your service department is a joke.
ORIGINAL REVIEW: If I could give zero stars I would. I purchased my new Ford Escape from them in 2013. The deal was awful but I needed a bigger vehicle for my growing family. Since then I've had to bring it in for numerous recalls and service issues. It's a lemon. It's chewed through two sets of rear tires in only 22k miles but the front are fine. It is scary to drive over 60mph as it sways side to side. Every time I've brought it in the service department is inept and clueless. They tell me it's "weird" and they can't fix the issues. The woman that gives out the rental cars is the rudest person I've ever dealt with. She didn't even acknowledge my existence standing in front of her desk. I had to go out and get the service guy to walk in there and talk to her to get her to help me. Today I showed up for my most recent recall appointment which I scheduled 8 days ago. When I arrived the service person Dave didn't even know why I was there. He then told me that they'd have to order my recall parts and it would take a couple days. This was after I'd gotten my 6 month old and 2 year old up very early to make it to my appointment. You would think they would have ordered the parts when I made th
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