The door handle on my condo had been kinda wobbly the last month or so and I had been having a hard time locking and unlocking it. Well this last Sunday it gave up the ghost and locked me out for good. It would take the key but would not disengage the lock.
Pulled out the trusty Yelp and Bill was the first guy I called. Answered right away and said he could be at my house within the hour.
For context, had just listened to the replyall podcast that was all about how shady locksmiths are and that there are a lot of spammy, low quality businesses out there doing bad work and upcharging customer unfairly. I was not too worried after talking to Bill on the phone but when I met him in person I could tell I didn't have to worry.
He quickly explained what happened to the lock and gave me a few options. All of them were way more reasonable that I expected. On top of that we was a really nice guy. By the time he was done he felt like a friend. Thanks for the good work Bill.