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  • This is a review of my experience with the Sahara store only. I rate the Henderson store a 5 star+, and from what they told me, I'm not the only one who feels this way. They seem to be getting a lot of the West side customers. But anyways, I purchased an E350 2010 in Texas still under warranty. I live in West Vegas and called the Fletcher Jones Sahara dealership for assistance with an inspection, etc. The employees there have a very different approach to customer service. I don't think they believe in courtesy. The lady I spoke to the first time was rude and offer me no advice as a new owner. She quoted me an astronomical amount for a simple inspection and didn't seem to care at all about any of the things that concerned me. So, I called the Henderson store and had the pleasure of speaking to Jason. If you want professionalism, better rates, courtesy, courtesy, (and did I mention courtesy?), PLEASE, do yourself a favor and go to the Fletcher Jones in Henderson, and don't worry about the distance, as they have a shuttle and will bring you home and pick you up when your car is ready. Not only they gave me a lower inspection quote, when they found out the car indeed had problems, they waved that initial inspection and took care of it in a timely manner. Again, my vehicle was still under manufacturer warranty. Today I tried calling the Sahara store once again, because I was just pricing rotors... how bad could they be right? Well, again, I had to call the Henderson store because I was told by the Sahara service guys that they would not sell me the parts unless I had them perform the labor, so I got the parts and labor estimate of $700+ for the replacement of 2 front rotors. Even if that's the case, I should have been given the price of the parts alone plus the labor. Any descent retailer understands that a customer should have a break down of charges. When I called the Henderson store, as always, they once again went above and beyond, with incredible courtesy. I live in Summerlin and it is a shame that I have to go to Henderson for courtesy and better rates. I tried calling the Sahara dealer 3 times in the past, before giving my business to the Henderson store, and each time, they were a disappointment. IF YOU ARE A MERCEDES OWNER IN LAS VEGAS TAKE YOUR BUSINESS TO FLETCHER JONES HENDERSON!!!! You will notice the difference even over the phone!
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