Something simple, but now that's what I call customer service!
I was waking through the mall past this Visionworks and remembered I had a couple screws missing from my main pair of glasses and my sunglasses. The store had been closed for nearly 30 minutes but I noticed an employee within earshot. I quickly asked if they sold glasses repair kits with the intention of coming back another time if they had. The employee Hailey, checked out my pairs and happily offered to fix them! I explained how I could easily return another time but she insisted on taking care of it! 10-15 minutes later she returned with both pairs fixed, cleaned, and much better than before! Sure it was a simple repair but for that to be done 30-40 minutes after they've closed(!!), well that's above and beyond.
Thank you Hailey & Jeff. I will definitely be back.