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  • Hotel options are fairly limited in Strongsville, so I checked into the Holiday Inn with higher expectations compared to the alternatives. My expectations were not met. On the positive side, the staff are great... always greeting me with a smile. In fact, one employee graciously offered to help me carry my bags down the stairs to the lobby because the elevators were not working. Despite all the friendliness and helpfulness, this hotel needs some serious attention. Among my list of things to get right are... 1) Improve the comfort of the bed linens. My sheet was old and felt like cheesecloth... sticking to my skin.. and keeping me awake. My pillows were lumpy and felt like they were stuffed with old socks. The blanket did not breath well and trapped my body heat. So, each night I had to remove it. 2) Make sure the cleaning staff is on top of maintenance. I had to go to the front desk to get replacement toiletries because I ran out. One day my room was not cleaned and I had to remove leftovers from the garbage. 3) Keep the exercise equipment in top shape. The exercise room is small and only has a few machines... which is all the more reason why it's important to maintain this equipment. I cycle a lot and was looking forward to using their only resistance bike. The resistance on it wasn't working. So, I jumped on a treadmill but it wasn't recording my activity. 4) Keep the elevators smelling fresh... or simply not smelling at all. Often when I would enter any of the elevators, I was met with a strong industrial cleanser smell. 5) Maintain the elevators. On the day I checked out, I waited at the main elevator bank for nearly 10 minutes. I then flagged down an employee and he told me they were not working. Two of two elevators were down and there was no sign to inform guests.
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