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  • When walking into this store you get the impression of distrust right off the bat. You walk into a highly secure well thought out maze that forces you past all of their high profit items or whatever they want you to see on the way to your can of WD-40. They just "remodeled" the Monona store and made it much larger (like it wasn't large enough already), and it is now ridiculously large, to the point I will not go back unless I absolutely HAVE to. I am partially disabled and can have a difficult time walking, so when a store forces you to walk through needless extra aisles it becomes very daunting. This store seems "artificially" large and there is a TON of wasted space, it appears that they made the store as large as they legally could, and for no other reason than that. I also resent being distrusted to such a high degree. I fully understand that they must maintain a secure place, but Mernard's makes it super obvious. On the subject of distrust, I think they may distrust their employees even more than the customers. This is blatantly obvious when the cashiers have to get a manager's approval to accept a $20 bill or do any sort of pricing change in correcting one of their all to frequent "computer goofs"(funny how these "innocent" computer error/ pricing over-rings are ALWAYS in their favor). They also boast a computer at the customer svc.counter displaying the Menard's website, but it doesn't go "on-line". They offer a price guarantee but have no way to verify or look up a competitor's price due to this seemingly and prevailing level of distrust of everyone. I will give Monona Menard's props in just ONE area (Monona Menard's has an extra large wood shed and selection) and that is their lumber quality and selection. They have the most extensive assortment of awesome quality lumber I have ever seen in any lumber retailer anywhere. They have lumber assorted by species and size and it is not all culled and picked over, it is always nice, clean and straight. If I have to ever return here it will be only for the lumber and building materials selection which is far superior to The HD or Lows.
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