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  • February 23, 2017 I was in a really bad car accident. I obviously didn't have the choice to get my car towed by a company I wanted Im guessing LVHP chose it. I was injured very bad and really couldn't move without excruciating pain. They did not make the process easy at all, I completely understand I had to sign paperwork and release forms for my insurance company and for the towing company. They were very rude and have zero customer service skills when I let them know I couldn't just walk in and sign. The guy that answered told me they can't do anything about it they said I have to be present inside the office. I finally stood my ground and told them I would have to sign the forms from the vehicle I was in and they finally agreed to that. I work for the insurance company I had my car insured under and I know what forms I have to fill out and how to fill them out correctly. I got a call from my insurance company and they told me that I never signed the release form according to the towing company and I know I did. They called the towing company while I was on the line and I told the guy at the towing place that I work for the insurance company too, he then states "Oh wait never mind you did sign". They were trying to charge my Insurance money for additional days for storing my car even after I had signed my release form for my vehicle to be picked up that same day. They made the whole process horrible for myself and my insurance company. If you have the option of getting your auto towed DO NOT choose this one. They are rude and love to scam people.
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