My review not only addresses the accuracy and efficiency of the work done, but also the rep's ability to deal with a less-than-stellar property management company. I live in a condo community and ran into a debacle with management that resulted first in a delay in scheduling the repair, and then a miscommunication on the rescheduled date that could have potentially resulted in further delays. Javier (the Pruitt rep) took the initiative to not only ensure that he was the one assigned to the rescheduled repair date, but to also work with the property management company, the maintenance man, and the surrounding tenants to get the repair done as scheduled. Despite the management company being extremely difficult, he was able to complete the work completely and thoroughly well within the estimated time frame and with no further delays. I have worked with Pruitt's in the past through my home warranty company, and although the Yelp reviews overall appear mixed, I would recommend Javier over the other reps as he definitely went above and beyond.