These guys have a great thing going.
From their base at the Billy Bishop Airport in Toronto they offer great service and a great product.
Their lounge in Toronto (at the island airport) is comfortable and offers plenty of seating while you wait for your flight. There is well kept self serve cafe offering snacks and hot and cold beverages.
There are plenty of staff around to answer questions and keep things running smoothly.
The boarding process is quick and painless and their Dash-8 Q400 aeroplanes are immaculately groomed.
Onboard service is quick, friendly and free. There isn't much in the way of food (just some light snacks), but the complimentary bar service is a nice touch.
Any time I'm back east, I'll definitely use them again.