I understand the purpose of the cancellation policy, but can't you give a guest a break if he needs to cancel due to an illness in the family? The full price upon cancellation seems excessive especially when the demand for hotel rooms on the weekend because of pre-season major league baseball games now underway is very high. I would have been willing to pay some kind of "aggravation" tax to offset the inconvenience that I caused, but the full price is excessive and will lead me to seek a future room at a different hotel. Hotels.com Confirmation number: **********942 March 12-13 if you are kind enough to submit a refund.