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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-05-07 00:00:00 (xsd:dateTime)
itemReviewed	BlueChipVegas
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	This is my experience with BlueChip below which I emailed to them and have yet to hear from them. It's been over a week and a half: When I had contacted your phone reps to schedule my reservation from purchasing a Groupon, I asked if I could also get early check in. The lady, (believe her name is Annabelle) told me that their was a convention and the rooms were booked for late check out. I asked if I could then do the late check out as advertised in my Groupon and she said yes no problem. Everything was fine until the night before checkout 4/22 where I contacted your phone people around 8PM because front desk at the signature had no records that I had paid for late check out. I was told by an employee of yours that they would look into it and call me back within the hour. I left her with my name and phone number. That didn't happen. I called back at about 10:30 and asked what the status was on my request. This time a different employee now advises that your business is closed and will not be able to put requests through until the following day at 8am. I was very upset at this point that the other girl had not informed me of this instead of giving me reassurance that it would get settled that night. Again, I left my name and phone number with this lady. Come 4/23 I woke up after little sleep at 8:30 am I call and get Crystal over the phone. I again ask her about my request and she tells me that she is sorry but your still not open?!?!? She was very unsympathetic and unhelpful to say the least. I asked for a manager at this point. All she could do was take my name and number like the other 2 previous ladies but this time would have you contact me. My friend who had come with me on this vacation also got in contact with Crystal shortly after i had gotten off the phone. Crystal was short with her too. Then she claims that we checked in around 1pm on 4/21 in our hotel and so were not eligible for late check out. She lied about this and had she verified this in your system or with the signature, you would see that I had contacted you guys to verify if I could park at the signature and venture off around 1pm that day since I arrived in Vegas early. I did not check in at the signature until 5 pm because a man from your company told me that I would either have to take my luggage with me to park or leave it with front desk- none of these I wanted to do. She then rudely stated that nothing can be done because their is a convention going on... Excuse me but how is that my problem? Very poor excuse and customer service if you ask me. After several times of asking to provide us with our late check out Crystal then tells my friend that we have till noon and would send the request to front desk. Wow, an hour more.... Thanks but not really because in the end when I contacted the hotel at 10:30am they still didn't have the request from you guys. Finally to top off the entire experience with BlueChip Vegas, Annabelle calls me and states she is returning my message. She was 3 messages and two days to late by the time she left me a message on 4/24.. This was horrible customer service and very disappointing. I would never recommend your services to anyone. Also, you should see that Crystal verifies her sources before lying to customers about what they did and didn't do. I really didn't appreciate her attitude. I hope to hear from you as to why this happened and why a simple check out was to difficult to make happen. ...^^^^^^^^as I said that has yet to happen
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Stephanie

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