I got off to a rocky start with this business, but all's well that ends well, as they say. I'd made an appointment (per their website) to bring my iPad3 for screen repair but when I got to the offices I found no one there. I was not thrilled to have driven 30 minutes, only to find it had been for nothing! I left a message and started to look for an alternative place to repair my screen. Unfortunately, there aren't that many in the area and EVERY one I found was much more expensive than the price quoted by Charlotte iPhone Repair. Luckily, Alex texted me, apologized and offered to come pick up my iPad before I'd had the chance to take it somewhere else. He also gave me a discount since I had been "stood up" for my appointment. He returned the repaired (good as new) iPad to me the next day, at my convenience. He had also saved the Zagg screen protector (which has a lifetime warranty) so that I could return that and get a new one. Despite the initial annoyance I'd felt from wasting a trip up to Huntersville, Alex's customer service was excellent and my iPad looks great, so I'm a fan and will recommend this company to anyone!