I have frequented Hollywood Gelato quite a bit in the past, especially in the summer time. Service isn't great but I was willing to let it slide because the gelato was pretty tasty. Last night when I walked in with my friends there was a no line and three servers standing around not doing much. I walked up to the cash and the server standing there just looked over my head and didn't acknowlege my existence until another server said something to him. We ordered and he short changed us. It then took three people and 5 mins just for them to figure out how to open the register and give us back the change. After 15 mins we finally got our gelato and since there were no seats we left. I found an eyelash in my gelato later at home. Couldn't do anything by that point and not once did those people apologize for the inconvenience while we were there. With service like that I will not be coming back here ever again.
I know almost everyone on Yelp is rating this place a lot higher on the gelato alone and if I was doing that I'd probably do the same but customer service is a lot more important to me and really makes or breaks a place so this is why I'm giving it 1 star.