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  • I've tried a few other Petsitting companies in Charlotte and was disappointed with the sitters not following instructions/general lack of customer service from the offices. My cat is my family and I do have high standards. I was referred to Queen City Petsitting from one of their sitters. I was surprised at how quickly James gave me a call back about a week before Thanksgiving. Even more surprised that they could set me up with a petsitter for the holiday even though I wasn't an established client. I explained that I was apprehensive given my previous experiences and how I'd rather not have the "closest" sitter to me, but one that actually likes cats and has experience with cats. James understood how important that was to me and narrowed down of a couple of sitters. Queen City Petsitting doesn't share some of the same policies and procedures as other petsitting companies, but they have provided the best customer service and sitter I have encountered in Charlotte, NC. Angela was assigned as my petsitter. She made sure to take note of what to do/what not to do. She played it safe rather than sorry, which I can appreciate. For instance, even though I'd prefer if my cat, Dakota, could be supervised outside on the patio to eat some grass, Angela said she was not comfortable because what if Dakota got spooked and ran off. A compromise was to open up the door, but leave the screened door closed. I REALLY, REALLY appreciated the free text messages/updates/pictures! :) When she arrived at my home to the smoke alarm/carbon monoxide alarm beeping, she found Dakota hiding and hating the noise (who knows how long it was going off for). She tried to make the noise stop, but when she couldn't she took Dakota to her OWN house until I could make it back to Charlotte later that day. Angela even had to deal with Dakota's full on panic attack when she travels in the pet carrier. Thank you to Queen City Petsitting and Angela for taking such great care of Dakota!!!!
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