BJ Big Apple been around 50 years and want to stay around for another 50?
Back in the 80's I remember going in on weekend nights and the dining room and waiting area be filled beyond capacity. Nowadays walk in on a weekend night be lucky if establishment is running at 50% capacity..
Some reasons I want to share on why I and my friends and family have reduced our patronage over the past few years.
1. The all you can eat ribs, good price, but the ribs hardly have any meat on them. I feel like I've been receiving half meat and half bone, sometimes more bone than meat.
2. Steaks have either been too tough or overcooked.
3. Chicken fried steak tastes like it came out of the freezer
4. Mashed potatoes lost its sense of flavoring (bland taste).
I've experienced the above items identically at 2 separate locations.
I'm sure the economic conditions is a contributing factor to walk in volume. During down times one needs to excel in food quality and service and not take shortcuts!!
Perhaps there will be a day I will give Bill Johnson's Big Apple another chance. Until then I with them luck in future success.