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  • Terrible terrible experience. Our group of friends were very excited to try this new Hotpot location (being hotpot frequenters) but were extremely disappointed with the service. Upon stating our reservation name, we were seated quickly after entering the restaurant. At this point there were about 4 other tables filled in the restaurant (6:30pm on a Tuesday). Our soupbases arrived in about 1-2mins after placing our order, with two items (out of 15). But nothing else came for the next 20 mins. Our meat arrived but we were still waiting on the 10+ items we ordered. We inquired about our order, at which time it was taken again, with no apology or explanation. After a few more minutes 6 more items came out, but not everything we ordered (we were beginning to think that not everything was available, but were not told by our server). At this point we decided to order more items (another 15+ items). Within 10mins our first vegetable item for the night arrived (we had requested vegetable items in our first order). Another 20mins later, when we did not receive any more items, we called a server inquiring about our order AGAIN. At this point this server apologized and said he would check on the order. 10mins later we decide to ask for the bill and leave. We were not offered any accommodations or apologies. Our bill came out to approximately $170. We paid $190 cash and requested change. When change arrived we decided to take out $2 and leave some tip $18+ (in good faith that maybe it was just a VERY bad day). The server came back with the change saying that we had to pay 10% tip. Nowhere on the menu did we see this, but besides that, we did leave 10% tip! At this point another server came over to say it's okay, as if they were doing us the favour. A very unpleasant experience that left you with a very bad taste in your mouth.
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