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  • What do you do when a vending machine eats your money at 11:30 PM of a holiday and there is surprisingly no information sticker/note on the machine about how to proceed when it happens? 1) Talk to the customer service / management on the day after to know how the refund system works 2) Wander around in the dark searching for a security guy, even though there's no security issue If your answer was 1, congrats, you would get your money back in 99% of the occasions - except if this machine is located at the Harbourfront Centre. Since the machines on this place astonishingly don't carry any instructions on how to proceed when they keep your money and don't give you what you've purchased - something I've never seen before - I decided to do what it's always expected, talk to the people who manage the location. I called them this morning to know how the refund works and the lady told me right away that I should have looked for a security officer. Since I didn't do that I would have to get there in person until 5PM to get my money back because they could only process that in the same business day. After explaining to the lady that it wouldn't work for me - I would waste at least an hour of work that's worth way more than $2 only to get my $2 back - and asking if tomorrow would be OK, she directed the call to the security office. (Note: why do they have this ridiculous rule of "only in the same business day" in place? What prevents me from going there any day and tell them I lost some money that day?) The security lady told me the same thing. I asked her why is it my fault that the machine ate my money and nowhere was posted that I should talk to the security instead of taking the regular measures - requesting a refund to the management - and she interrupted me very rudely saying that my last resort was to call the phone that was posted on the machine and deal with the company myself. When I told her that there was no phone posted on the machine, the response was "look for PepsiCo International on the internet and call them". For the Harbourfront Centre's crappy refund system for their vending machines, and for the absolute lack of help and excess of rudeness of their customer service, I bestow them their first crappy review. Enjoy!
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