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  • I was really impressed. I've walked in before, looked around no biggie. I'm typically a "leave me alone & let me find what I want myself & I'll ask if if I need help" kind of woman. So I am minding my own business... I picked up a book on the $5 rack outside the store, wandered in and was perusing for something to catch my attention... ...what caught my attention was hearing another customer asking for help in finding something to read & hearing the response... "tell me what kinds of books you've read recently or that you have really enjoyed." An open question, asking for the customer to provide clues as to which direction they want to go! AND! The sales person listened. Awe-some. Even though I wasn't involved & only overheard - the rest of the conversation (read: conversation) showed interest, insight & knowledge of varied subjects & authors. This is and of itself is enough to give this store 5 stars. When I came to the register myself with my selections, another salesperson showed genuine delight in what I had selected and gave me some additional information about my purchase. I'm very happy to have re-discovered an independent bookstore in Charlotte & I will return. p.s. TONS of good puzzles!
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