Unfortunately this company won't be getting 4 stars from me. I called and set up an appt--the staff were very nice and this company came highly recommended. I mentioned that my husband attempted to fix the air conditioner himself but was unable to get it to work. It didn't seem to be a problem. Unfortunately I had to cancel and reschedule for the next day due to my husband's work schedule. The staff were again nice and easily rescheduled the appt. However, when the tech got to the house--he refused to work on the unit stating that they "do not work on units that have already been worked on." Um? I called the company back and spoke with the staff and said I was confused--I thought I made it clear that my husband attempted to fix it. She said "well yes but I thought it was just one part, we didn't know that it was taken apart--we don't do that." I thought that's what air conditioner repair was for?
I just called another company who is coming later today. I mentioned to them that the unit was apart and we needed help getting it working, but didn't know if they would come because of this. They were quite surprised that this was even an issue and said "of course--that's what we do."
I wish I would of had a better interaction with this company as clearly they do great work for other people.