Zona suites says it's a 3 1/2 star hotel. This place was not up to par. We drove in and realized the guests were very ghetto. Then we realize this place does not have an elevator and all the rooms doors go to the outside. This is not a 3 1/2 hotel i was expecting. We had to sign we would not smoke in rooms but the room smelt of musty smoke. Even the first floor had stairs. No security anywhere. There are signs all over the place that they do not take responsibility for theft or damage. You could hear all your neighbors, walls are very thin. We go down to pool and the spa is ice cold. The pool is subpar at best. We came to go back to our room from pool and was welcomed by a snake on the sidewalk. The sheets were very cheap. The kitchen was minimal stocked. I will not be returning to this hotel. We paid way to much for this dump and that was on priceline!