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| - So my husband and I came upon this place because I won a gift certificate from a local radio station. I was so excited!, I have never been to a Cuban restaurant. We first went with our kids but as we walked in around 4 it had a night club vibe, so we decided to take the kids home and come back. My husband and I came back, waitress was nice told us about their famous Mojitos and took our appetizer order. I was excited because they were going to have live entertainment later on in the night. I went on Facebook check us in and noticed on their page that it was happy hour! I was like "yes"!!! So we started pounding down mojitos, got our appetizers fried plantains, they were good, Oh yes Mojitos were good too. We ordered our food, my husband had the Cuban sandwich and it was just blah, nothing special, I don't remember the name of my dish but it was fried pork like carnitas but super dry and hard the black bean and rice were good. As the evening went on the "live entertainment" began, it was just one singer with his back up music, not gonna complain he was pretty good!. Now, once we asked for our bill I noticed that our drinks were full price not happy hour price, so I asked the waitress which she had no idea about happy hour, so I showed her their Facebook post. She told us she would talk to the manager, I also handed her the gift certificate I had won, it was for $25. She came back and told us that the manager said they can't honor the happy hour if we used the $25 certificate, we had to pick one or the other! I was like wtf?!!! Are you kidding me! So she called him over and he told us we couldn't do both, it was either happy hour or certificate we had to choose! I mean come on!! I have never been to a restaurant were they turned down their own gift certificate!! And than advertised happy hour and deny it to a customer! I was so disappointed because we were having a good time and were thinking about coming back and actually thought of bringing friends that were coming in from out of town. I told the manager which turns out was the owner that my certificate was going to expire the next day and all he did was sign it too extend the date... Did we go back HECK NO!! If I was the owner I would have been, "you know what because you guys are new to my restaurant and seem like you had a good time I will honor the gift certificate and give you the happy hour price just so you come back" but he decided to lose potential returning customers, sucks for him because we were going to go back! I'll just stick to Applebee's happy hour! They are happy to take my gift certificate during happy hour! If they are lacking business they shouldn't give these gift certificates to radio stations to give away and then turn them down. So sad! They definitely lost returning customers and all the others I could have recommended. Sucky service!
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