The man in front of us was told the rooms arent finished being cleaned. By some miracle their room was ready in 5 min. My aknowledgment was your room isnt ready. The changing of the shifts were happening now. She just left . The young man who took over was polite and kept us informed. Chris saved the day. I was already on the phone calling a new hotel because of the lack of customer service from the lady before Chris. He made sure we were taken care of. He even recommended a great place for dinner for us. This hotel needs more Chris's and it would run like a charm.