I have visited the Scottsdale & Thomas Smashburger in the past, and come back for the fantastic service and good food. The staff is always friendly and their customer service standards high.
Today was the first time that I have used the online ordering system. The app was easy to use, and it was fantastic that it let you order by complete meals, which they then individually bagged at pick-up. No sorting food out among people! The Avocado Club and AZ burgers were great. Not greasy or messy and cooked perfectly. I was a bit disappointed by the fried pickles, however. They were the saltiest things I've ever eaten! They were also just dropped into the batter and fried by the bunches, leaving you with clumps of pickles and not individual pickles. But the fries and smash fries were great.
The online pick-up area was separate from the regular line, which is good. My bag was ready to go, with ranch, ketchup AND napkins without having to ask. My cups were waiting in a drink carrier. The best was...not one thing in my order was wrong nor missing. I was happy!
I will come back to this location and highly recommend it for a quick bite.