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| - Think about the best return policy of any store you've ever been to. Costco and Zappos comes to mind. While Zappos you have 365 days, the item has to be unused. Costco used to take back used items no questions asked, even years old, but now it's mostly one year and less. With Lulu's policy, although technically what they offered me isn't a RETURN, they stand behind their products for years on end, there really isn't any kind of policy I have personally experienced better than Lulu.
I had two items that had stitching coming undone. These items are at least a few years old. I had another that I had not really worn and had in storage for a while and noticed weird spots on it that wouldn't launder out. I brought them in, knowing they could repair the seams, and not knowing what they would say about the third item, but just brought it in anyway to ask. The two items with the busted seams I could have repaired, or I could pick out a totally new item similar to it. The third item, since it was so old, I got partial credit towards anything in the store. So like I said, it's not a RETURN, but an exchange of sorts. And you do get what you pay for. The quality of Lulu items are second to none. Their fit is so nice, and you can totally tell the difference compared to cheap activewear brands, esp when it comes to the crotch gusset! No gusset equals big time camel toe! And it doesn't hurt that the styles are totally unique to any other line of activewear.
The girls that work there are all really helpful and nice. No snootyness at all!
They also offer free yoga classes on Sunday mornings. Still gotta go check that out.
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