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  • Stayed at hotel on 12/18 for 1 nite. arrived at 1 pm was told room was ready but Luxor charges $20 if you show up before 3:00 check in. Found out from front seat clerk if room is ready sometimes they will let you check in. So spoke to manager and we were upgraded to suite in Pyramid. It was terrible. These rooms look like a nightmare. Furniture needs to be thrown out. Looks like a bad version of a Super 8 motel. So at this point ready to leave go downstairs to check back out and front desk manager sends us to West Tower. It's like a different world and hotel. Better but I expected more from an MGM hotel. We stayed but next morning housekeeping knocks on door about 8:30 to see if we are in the room. My irritation came when she came back at 10:30 am and told us we had 30 min before check out. When we responded to her yelling thru the door that we would leave at 11 she stated she would check back later. But when we opened the door at 10:58... The housekeeper was standing at the door. I will NEVER stay at this hotel again. I cannot believe people stay in those horrible east tower rooms and I cannot believe the Luxor is getting away with this.
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