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  • I have always loved my Carrabba dining experience. But tonight was a different story. I wanted to try something a bit different and possibly less fattening so I decided on the grilled chicken.. with my normal sides ? I was very disappointed with the chicken. It was a flat piece of white meat that had no flavor even with whatever had been put on top of it to give it some as it grilled. I expected a nice big plump chicken breast not an apparently flattened in house or pre bought as this pounded piece of meat. I wasn't going to complain and never order that again until a manager (new) I had not seen before approaches the table and asked about our meal. He knew instantly from my expression I was not happy with my meal. He asked what he could do to make it better and offered a different meal. I accepted and ordered the spedino de mare (sp?). This was fine and delicious. I was given just the fish and not fresh hot sides. OK.. fine.. that was all good until I realized when I saw the bill that I was charged full price for a full meal at a higher price but not given a full hot meal replacement as I had to eat the cold sides left with me.... Grrrrr.... If I had been charged the higher meal price I should have been given another FULL hot meal. BTW, I did not take the flat piece of tasteless chicken home. I was disappointed this go around and I am not sure I will return any time soon after this experience. It appears and is my perception that this store has fallen in its quality. Definitely did not meet my customer expectations.
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