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  • I decided to give this place a shot because its the only makeup store in the mall where i work (well, for now at least.) Wow. As a first timer, this was seriously the worst service i have ever experienced. Let's start off with the first time i stepped foot into the store. No one greeted me, the staff looked at me and basically ignored me. I wanted some help and opinions, but they just stood behind the register and weren't engaging with any of their customers. I let it go, i bought a few items including a brow pen. Today, i decided to return the brow pen because i found a pencil that i thought would last longer at another store. The receipt did say i could return it if i hadn't used it, which i hadn't. I walked in to return it and a woman by the name of 'Yamaguchi' was helping me. I'm not sure if she was the manager, but wow was her service absolute shit. She asked it i used it, i replied no, it was still sealed in the packaging. She took it out and examined it TWICE. Even wrote on a paper with it to make extra sure i guess and reluctantly gave me my money back with a shit attitude. It was such an awkward experience and i will never be shopping there again just for that. If you guys are so reluctant giving us our money back, then change your return policy. No need to make it so painfully awkward.
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