Appeared to be a beautiful market, though was quite disappointed when going through the check-out line that had the Store Director "helping out". He didn't really even acknowledge me (e.g. ask how I was doing, if I found everything okay or even really acknowledge another human being was across from him). Instead he was talking to another person behind me and then answered the phone as he rang up my items. The only thing he said to me was "would you like something to drink with that?" So, if that is leading by example... ??
Beautiful decor and great selection are just part of a success story, though leadership that models great customer service is something essential. My suggestion is "Pay attention and be in the moment with the customer, Mr. Store Director (Ralf Wilhelm)..."