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  • First off I'll start with the suite that we stayed in, which was the Luxury suite. The suite was really nice and large. There were three different TV's as well. One that was located in front of the bed, one in the lower living room area, and one that was in the bathroom as well. The room came with one King sized bed, a couch (with a pull out bed), a desk, and a table. Overall, there was plenty of room with four people staying in the room. The bathroom was really nice and there is an area where you can sit and get ready, and there also twin sinks. Inside the bathroom there is also a shower and a bathtub. Inside the bathroom there is another door which leads to the toilet, so it's separated from everything. One thing about the bathroom though is that there are no locks. There are no locks on the door to toilet bathroom door, as well as the door that opens up to the bathroom. One of the bad things about the bathroom is that there is no separate from the shower/bathtub and the sinks. So if someone is showering you can't go in and use the sinks or the toilet. The overall ambiance of the casino and hotel was very nice though. The room and casino were clean and bright. There are beautiful butterfly and flower arrangements when you enter the hotel. The hotel also consists of very large ceilings which adds to the appeal. The hotels is also very conveniently located in the strip. There is a Walgreens right outside the Palazzo, and there is a shopping area right across the street with an ample amount of stores. Many other hotels are also within walking distance for those who watch to explore the strip. While at our stay we stopped by the pool. The Palazzo consists of three different pools, and you also have access to the swimming pools at the Venetian. While at the pool you have a view of the hotel building, and the Wynn hotel. There is also a swimming pool that is more kid friendly, which is a little more noisy, and a adult pool which is more calm and quiet. There were many personal aspects of the hotel that turned me off. The first being an incident that my friend had with the bell hop where the taxis drop passengers off. My friends and I were simply just trying to figure out how to get to the sidewalk, so we could walk on the strip. We then proceeded to ask the bell hop worker. His very first reply to my friend was asking where she was from. My friend kept responding to him. It turns out what the bell hop was really inquiring about was the ethnicity of my friend. Then comes the worst part which was both creepy and racist in my opinion. He flat out told us he was really attracted to people of my friend's ethnicity, and that he is particularly looking for someone of that ethnicity and wanted to bring someone over here so that he could marry them. While all of this is happening, I'm thinking, "shouldn't this guy just simply do his job, and tell us how to get to the sidewalk?" At this point my friends and I were all really uncomfortable.The bell hop then had the nerves to say, "you all must think that I'm creepy now". Finally he decides to tell us how to get to the sidewalk. This was a really appalling incident. This worker should have a better behavior and conduct when approaching customers of the hotel. To make matters worse when we returned to the hotel via taxi, we saw the man again. This time we weren't going to waste our time on him, so we instantly went into the hotel when we got out. However, as we were leaving the bell hop had to make a comment. He said, "aren't you ladies the one that I saw earlier, why do you all look so sober, and where is your friend that I saw earlier". It's one thing to make his comment the first time, but SERIOUSLY to do it TWICE! It's just completely unnecessary. The second incident happened with a cocktail waitress while I was gambling in the casino of the Palazzo. I was playing on the slot machine with my friend when the cocktail waitress asked for our drinks. As she was walking away I told my friend that I would put a dollar in the machine that I was playing with to see how things went. At this point my friend and I have already been playing a fair amount of money of the machines. The cocktail waitress came back with a really rude attitude and and said that if I was only playing a dollar then I wouldn't be able to get my drink, because it's a 25 dollar minimum. I understand that she had to make sure because it's her job, but she could have been a little nicer about it. The third thing is that it took about 12 hour total until we got the extra towels that we called in for. We called about 4-5 times for extra towels, but we didn't get them till about 2:30 a.m. after waiting 45 minutes for them to come. Overall, the Palazzo is a nice hotel in terms of the amenities, ambiance, cleanliness, and quality of their rooms. However, there are certain aspects of my stay that I didn't enjoy at all. I would come back to stay, but I am also curious to explore other hotels in Vegas.
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