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  • Worst experience EVER!!! Arrived at dinner time, restaurant was not busy, but had a musty smell in the air like dirty wet socks... I assume it was the carpeting and upholstery. We were seated, used tablet to place order, called for our server. We waited 19 minutes, our waiter finally came, sent our order to kitchen. As we sat there, the restaurant got very busy and filled up. To our surprise and disappointment, many of the tables that were seated after us, received their food, ate their meal, finished their dessert, and we're ready to leave, and we still hadn't received our food! No manager was on duty this evening. Acting supervisor finally had some of our food brought to our table, but it was all cold when it arrived. We asked for freshly prepared food, but we were denied. Supervisor (Ben) offered us 10% discount for our inconvenience. We decided not to eat, and simply got up and left. Horrible service, terrible excuses, and we were repeatedly told if we want to leave, it is our choice, but they were trying their best. Their best???!!???? If this was their BEST, I can't fathom to imagine what their worst could be!!!! Clearly this place is on a slippery slope downhill when it comes to cleanliness, quality, and customer service! Garbage strewn around front door, all live plants were dying, glass doors were filthy dirty and hadn't been cleaned in months, even the glass doors on their showcase wine rack were filthy! I used to be a frequent customer, but this experience has convinced me to not ever return. Requires new management, and new employees. Save your money, cross the street and go to Spoon & Fork!!!
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