I bought a new pool filter from this company after finding them online.
When I called the office- the staff was extremely helpful and courteous.
The filter was delivered the day after I ordered it and there was no charge for delivery.
Here's the rub: Turns out - the filter was the wrong size. When I called the company back - they were hesitant to replace it saying they'd have to re-sell the one they sold me (which was already installed).
While I know it's a pain - I just wish companies would do the right thing.
Now - if I want the filter replaced - I'd have to take out the one I just bought & then install a new one or pay someone to come do it.