| rev:text
| - I delve further into the Pittsburgh Spa Scene with my latest visits to Fountain of Youth, sponsored by a Groupon for two 90 minute massages. My first experience was easily 4 stars, despite their being a minor hiccup. As I was driving in, they called to let me know they were running 20-30 minutes behind. Could I go grab a coffee and show up later? Sure. This was no big deal for me at all, and I really appreciated them calling instead of sitting and waiting for 30 minutes. I arrived 30 minutes later to their location on Reynold's St, catty-corner to Point Brugge.
When I arrived, they were all ready to go, and it went perfectly. The masseuse, Charlie, was fantastic. Knowledgeable, thorough, didn't talk too much, and applied the right amount of pressure. Afterwards, I was told about the specials they were running for Groupon users, but wasn't given the hard-sell. I checked out, and booked my second appointment very specifically with Charlie (which took a good 5 minutes).
The second appointment is when things went awry. I arrived, checked in, and was greeted by another masseuse. But wait, I went through a protracted scheduling conversation at my last visit to ensure I had Charlie at this location for my second massage. Curious. In addition to being assigned a different masseuse, they were running 30 minutes late. Internally, I'm agitated at this point. I mean, they send you an abundance of reminders. I get a text message, a call and an e-mail asking me to confirm the appointment. I reply to all of these, arrive on time, and then they get the masseuse wrong and they're not on time. Then, they start telling me it's not their fault they're running late because the woman ahead of me was being a bitch and demanded a 90 minute massage, when they had her down for a 60 minute. I could not believe one of their employees was telling me this in front of, what seemed to be, the owner/manager. What were they saying about me if they talk about other customers this way? I mean, maybe the lady was legitimately being awful, but you should keep that to yourself. Maybe, maybe even if I was going in for a haircut and they wanted to gossip a little, I could see them telling me this. But why would I want to hear about all this drama when I'm coming in for a massage, much less at all? So, at this point I explain to them that it's not my business or my problem that they had a difficult customer. If you're running 30 minutes late and/or you've changed my masseuse, call me. Just call me. So, I reschedule.
My third visit was just fine. Everyone was on time, was polite to me, and Charlie was just as skilled. So, a 4 for Charlie, a 3 for the physical space, and 2 for that one visit, gives us an overall 3 star rating.
Parking is super convenient and free, and the location is up a winding flight of stairs. I didn't see an elevator, so if you're physically handicapped, you may want to call before booking an appointment.
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