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  • After trying 3 other groomers in the area, I made an appointment for my dog here based off of the positive reviews. I called to set up the appointment and asked for an "express appointment" as explained on their website. "Appointments last on average 2-3 hours. Although our 7:30 am & 8 am appointments are express (1-2 hours groom time) service by request only at time of reservation." The girl on the phone had no idea what I was talking about, but nonetheless, I made an 8 am appointment & was told my dog would be done at 10. I dropped off my dog this morning for his appointment & returned at 10:20 & he had only been bathed. They had no idea it was supposed to be an express appointment. The groomer said the other groomer was supposed to groom him but she was late. Meanwhile, the groomer that was there said she was "doing nothing" all morning and would have groomed my dog if she had known. ??? I took my dog & left because I didn't have any more time to wait around. Terrible service.
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