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| - I've been ordering from Rosati's West since I moved to Madison. However, since they raised their prices, I don't feel like their meals are competitive anymore -- there's a lot of good other pizza joints around here. Also, their "customer service" is kinda crappy. Obviously, small mistakes happen - and they have multiple times before - (e.g. being charged for mayos that should have been included) but I never thought of writing a review up until tonight.
So, amongst other things, I ordered two chicken sandwiches and cheese curds. Both came plain, with no lettuce, tomato, or mayo. Cheese curds also came with no sauce. I was not asked what I wanted with curds/ on sandwiches during the order and I definitely did not say that I wanted them plain, as witnessed by two other people in the room while I placed the order. When I called back, the kid told me that I ordered plain & cheese curds with no sauce. You know, if I don't explicitly say that you want lettuce, tomato and mayo, but your menu says that it comes with it, you just put in on it, period. Kid said (with an attitude) that he will put in a note for the next time... there will be no next time! It's not like I wanted my money back... all they needed to say was sorry, it's not going to happen again.
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