| rev:text
| - The pizza at Brooklyn is outstanding. 5 stars.
Unfortunately, this review is NOT about the food. I called in an order for a pizza on a Friday night at around 6:15pm. Understandably, they were very busy. I expected this before ordering, which is why my first question when I called was "How long would a take-out pizza take at this time?" The woman answered with "about 30 minutes". Cool, I thought, because I live in Fort Mill and I figured it would take me about 20-25 minutes to get there. I placed my order and jumped in the car to go get it.
If you've never been to Brooklyn Pizza, when you walk in there's a place to order food to eat there and a separate counter to pick up 'to go' orders. When I arrived, there wasn't a single person in line to order 'eat-in' food and there was 13 people in the the 'to go' line. I actually had to ask the people ahead of me "did you all order to go?", because I thought some of them might have been confused as to how the lines worked. Nope, they knew. Each person ahead of me stepped up to the counter one at a time, told the person their name, paid for their food and either got it or waited. Now, here's my problem with that. When I arrived, it was almost exactly 30 minutes from when I ordered. It took me almost 15 minutes to get to the front of the line. At least 4 people ahead of me paid for their food and it wasn't even ready for them yet, which tells me that they ordered AFTER I did. And the people that did get their food as soon as they paid had to wait about a minute each for the ONE person working the counter to run their credit card and then walk all the way back to get their food.
Here's where they're failing, in my opinion. 1) When there is no one in line to order food to eat in the restaurant, the other 'cashiers' should invite people from the 'to go' line over to their registers to help move the line faster. Or 2) Someone should be walking the 'to go' line and asking the people that are 3 or 4 deep for their names so that they can go back into the kitchen to check on the status of their orders, that way, when they make it to the front of the line, their food is ready to be carried out so that the 'to go' cashier doesn't have to hold up the line because they're spending time in the kitchen. Or 3) When to go orders are ready, they should call out the name on that order and let that person come to the front of the line to pay and go. No one should have to wait for people that ordered after them to pay and then wait for their food. Paying first shouldn't be the priority, ordering first should. Or 4) They need to get a food warmer that sits in their 'to go' area so that when you pay for your food it is right there ready to go and you don't have to wait, like I did, for about a full minute for the woman to go get my pizza. I understand it sounds like nit-picking when we're talking about a minute or less, but when you add that up over 15-20 customers, that's a long time.
So, in summary, here's the deal. I absolutely love the pizza from Brooklyn and I wish there was another location closer to where I live. I think they'd do exceptionally well with a third location in the the Fort Mill/Rock Hill area, because the pizza around here is not all that great. However, their 'to go' system is flawed, at least at the Colony Rd. location. Perhaps, I caught them on a bad night. But, when I overheard the two women ahead of me in line discussing how they always have to wait to get 'to go' orders, with the one even suggesting that the other pre-heat her oven at home before she leaves to get her pizza, I have to believe this is a regular thing. When I finally got my pizza and was leaving, I took a pic of all the people in the 'to go' line and I felt sorry for them. There was at least 10 people that probably had to wait about 10-15 minutes to get their order. Had I known how their current system works, I would have ordered while sitting in my car in the parking lot and then walked in to stand in line for 15 minutes, paid for my food, and then waited a little longer for my order. If that's what they expect customers to do, then I imagine a lot of business is turned away because of it. I truly hope they can figure out a way to make this system better, because their product is great. I want them to succeed. Good luck Brooklyn Pizza.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)