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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Ben answered the phone personally and asked detailed questions in order to provide the best analysis of the condition of the TV that wasn't working. He even remained on the phone while we completed a couple steps that he walked us through to have a better idea of how to repair it. Once he came to the conclusion that it must be the lamp needing to be replaced - he provided us a flat fee as a service call and repair (very reasonable!) and made a same day appointment to which he arrived right on time for. When he arrived he was very efficient in repair of the TV, and while he didn't have the actual part required - he adjusted an existing one he had in order to make it fit in the TV; he did advise us at the time that it may not work for a long time, however it would allow us to utilize the TV while he obtained the proper lamp that is made for the TV. Sure enough, the TV didn't even last an hour after he left. When we called him to notify him that the TV wasn't working again - he once again walked us through a few diagnostics of the TV and came to the conclusion it was the lamp again. He apologized for not having the right part but asked if he could return the following day with the correct lamp. Ben returned the next day (as scheduled), replaced the lamp and TV is working wonderfully! All his repairs also come with a 6 month warranty. Would highly recommend to anyone as he is honest, direct and takes pride in his work!
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