The casino needs a MAJOR revamping.
The dealers are rude and not helpful like at most Vegas hotels.
The poker room was average, at best.
The front desk workers are all idiots.
The buffet closes sporadically throughout the day.
The shuttle runs only from 11-8/
The Palms Club card and comps are a joke and impossible to acquire.
The restaurant staff members were ALL so nice.
The food is really good for what you pay.
The concierge was so friendly.
There is a free shuttle from 11-8.
The food court offers great choices.
We stayed at Palms Place, and I haven't been to Tower rooms in forever, so I won't comment on that. I'm sad to say, I think the Palms is going down hill from 2002,3,4,5,6,7,8....It's too bad.