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  • Dr. Riley is very nice. I don't know how much he truly "hears" me, but I think he tries. The office manager is a different story. I had a visit in early 2013 and reported difficulty breathing. The doctor was supposed to call in an inhaler. Two days later, nothing had been called in. I followed up and was again told it was called in. Went to the pharmacy (verified location) and they had received nothing. I went back a few months later for stomach virus symptoms. The initial visit and mishap was totally disregarded and not even "remembered" for that matter. I had to pay another visit shortly after because my symptoms were not getting better. Nothing was done, and I spent about 5 minutes with the doctor. I was told it would get better on its own. Now... Since September, I have had an open balance with this office, and I SHOULD have called to pay it sooner. Having said that, I can also say there is no justification for the message left on my voice mail by the office manager. It was downright rude and condescending. She was shaming me and bringing up my place of employment. I was totally shocked at how unprofessional her message was. Needless to say, she got what she wanted... but I will not go back to that office... the mediocre service was semi-acceptable; however, the office manager's disrespectful and inappropriate behaviour is totally OVER THE LINE.
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