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  • I am the founder and owner of The Modern Body Massage & Spa, I would like to sincerely apologize to Emily for her experience at my spa as the service she receive is definitely not the service we strive for and unfortunately we were not able to live up to her expectations of the..... Dream Day ! There definitely are things i would do differently for Emily and we will use Emily's review to make the spa more efficient and provide a superb service for all guest NEW and LONG TERM. A new policy is now in place if you are late for your appointment you will only receive the remainder of your appointment time. My existing clients know me and my values but for all of you that have never been to the spa i would like to offer a little information so you make an informed decision on whether you would like to be a guest at the spa. I have had loyal clients for almost a decade and they have followed me wherever i have practised,I also take take pride in how i care for my clients and would do what ever i can to help someone out if they are in pain ..cant sleep...have a migraine , anything. Emergency happen as in any health care field and I do my best to provide the best care possible.All guest information is private and confidential. At The Modern Body we strive to make everyone feel like they are special whether they are long term clients or new to the spa.We do not normally offer a beverage while you wait because the goal of the modern body is NOT to have you wait....there is a bottle of complimentary water for you to leave with to get you started on the re hydration process. As everyone knows when you get a massage time flies, it seems like you just get on the table and then it is time to get up which is why i try to gently let you know that our time is over and to get up off the table slowly and take as much time as you need to get dressed.Be assured you will receive your full time starting when hands are placed on your body and only then. Paper work and undressing times are not included. I know there are many service offered by spas and may become a little confusing so we try to keep it simple and convenient. All massage prices are the same for the the time slot, it does not matter if it is relaxation...therapeutic...or deep tissue. A certain type of massage may be recommended due to issues or concerns described by the guest so it is very important to tell the therapist all the information so they can design a treatment suited for you Our on-line booking process was created for our guests convenience and it is their choice to use it or not. Guests are only directed to web site as an option if they do not know exactly what day and time might coincide with the spas.I have been told it is very handy if you are not 100 % sure of your schedule as you may check your own times and days, this is the only time guest will be directed to use the on-line booking system..... this seems a little impersonal to me....but it is effective. Technology is wonderful but not always perfect...as it is constantly changing and improving to provide a better service.I was not aware that the site was hard to navigate due to others informing me that they loved it. As a small business we do our best to accommodate everyone from walk-ins...phone calls...messages and call backs.Being the only massage therapist at this time and no full time reception there is a balance and from time to time guests request may unfortunately fall through the cracks. The Modern Body is able to offer many treatment types due to sub contractors sharing the space and all service providers strive for perfection to make your time with us relaxing and enjoyable.
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