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| - Mom arrived at Parkside Villa mentally alert and though on heavy pain meds was improving daily at Southwest General after hip replacement surgery at 83yo. Within about a week she'd regressed, quit eating or drinking & was delusional. I asked the RN if she had been tested for a UTI/urinary tract infection. They said no, her white blood count was ok & so were her other vitals. They didn't feel a UTI was the reason for her rapid decline.
As her POA I asked they take her off the narcotic pain meds, see if it helped the delusions. It didn't change Mom's mental state. By the next evening I was so worried about Mom I told the RN I wanted to admit Mom back into the hospital ER to see what the problem was. The lead RN stepped-in to talk to me, said she'd give my Mom IV fluids, get a UTI test done, which would save my Mom the trauma of being moved back to the ER at Southwest General.
Low & behold, sure enough, she had a raging UTI!!!!!! She needed 2 days of IV antibiotics, plus a week of pills to get rid of it. How come I can diagnose a VERY common UTI in an elderly patient but the staff who WORKS WITH ELDERLY PEOPLE DAY IN & DAY OUT CAN'T?!!!! Incompetence, that's why.
Also, during her stay my mother slept sitting up, sliding sideways in bed or her chair, so eventually her neck went out, causing spasms. It's still out & we're trying to get that remedied now that she's out of PV. But while she was in PV they would not give her Tylenol more than 2x a day. We'd ask & they'd refuse us. My mother had agonizing headaches from the neck pain, tears running down her cheeks, yet the staff would not give her another dose of Tylenol (not extra strength either, just regular Tylenol).
Cruel, just cruel, not doing anything to change the order for the last 3 days she was incarcerated here (Medicare wouldn't pay for her stay there unless she stayed the entire time, receiving a doctor's discharge.... conveniently when the insurance ran out...... Grrrr........ ). We, her children did what we could to help her (ice her neck, change position, massage) but what she needed was another dose of Tylenol!!!!!
The aides were generally nice & as efficient as they could be, but they're aren't enough to go around. The dumb-shit staff wrote an order for stool softeners for a woman who wasn't eating or drinking due to their undiagnosed UTI. The stool softeners were enough to give the poor old girl diarrhea! Could the aid show-up soon enough to get her to the toilet or a bedpan? Nooooooo....! So over time my mother bottom became raw. WTF?! I asked they take her off the stool softeners & was told it's under doctors orders. Idiots. Dangerous idiots.
Please, please, please, if your loved one is too weak to feed themselves, or disoriented due to medications, PLEASE be there with them for meals. My mother was too weak to eat her own food, and in NONE of these places do they have staff that helps patients to eat. So you MUST be there to assist. Worse yet, whether at Southwest General Hospital, or here at PV, the food service people put the tray on the table and then LEFT THE TABLE ACROSS THE ROOM NOT AT THE BED! How can a patient eat when the tray is across the room! Arrrrrrgh!!!!!!!!!
If you need to get your loved one some good soup, or other food, there is a Panera Bread Cafe in the mall complex at the end of the street (Bagley Rd). We went there several times to get healthy soup my Mom would eat.
On the upside, the place appears quite clean, and the aids are nice and seem to really try, so I'm giving them a 2nd star.
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